Introduction
Welcome to Helen Chalton Tennis Coaching. We are committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).
When we refer to “we,” “us,” or “our,” we mean Helen Chalton Tennis Coaching, a sole trader based at:
26 Idrone Park, Tullow Road, Carlow, Ireland, R93Y3K7.
By using our website or services, you agree to the practices described in this policy.
Information we collect
We collect personal information that you voluntarily provide to us when you:
- Complete contact or booking forms on our websites (carlowtennis.ie and helenchalton.tennis)
- Register for tennis coaching lessons, summer tennis camps, or cardio tennis sessions
- Contact us via email or phone
The personal data we collect may include:
- Your name
- Contact details (email address, phone number, postal address)
- Booking details and preferences
- Payment information (processed securely via Stripe)
How we use your information
We use your personal data to:
- Manage and deliver tennis coaching services you request
- Process payments securely through Stripe payment links
- Communicate with you about your bookings, sessions, and relevant updates
- Improve our services and website experience
- Comply with legal and regulatory obligations
We process your data based on the following legal grounds:
- Contractual necessity: To fulfill your booking and provide coaching services
- Consent: For marketing communications when you opt-in
- Legitimate interests: To improve our services and maintain business operations
- Legal obligations: When required by law
Sharing your information
We do not sell or rent your personal data. We may share your information with:
- Stripe, our secure payment processor, to handle payments
- Trusted third-party service providers who assist us in operating our business, under strict confidentiality agreements
- Legal authorities if required by law or to protect our legal rights
Cookies and tracking technologies
Our websites use cookies to enhance your browsing experience and for analytics, including:
- Remembering your preferences
- Tracking website usage to improve functionality
- Supporting marketing and advertising efforts
Upon your first visit, you will be asked to consent to our use of cookies. You can manage or disable cookies through your browser settings; however, this may affect website functionality.
Your rights under GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your personal data
- Withdraw consent at any time (e.g., for marketing communications)
- Object to or restrict certain processing of your data
- Request portability of your data
To exercise any of these rights, please contact us at:
[email protected]
Data retention
We retain your personal data only for as long as necessary to:
- Provide the services you have requested
- Comply with legal obligations (such as tax or accounting requirements)
- Resolve disputes or enforce agreements
Security of your data
We implement appropriate technical and organizational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
Children’s privacy
If you are under 18, you may use our services only with the consent of a parent or guardian.
Contact us
If you have any questions, concerns, or complaints about how we handle your personal data, please contact:
Helen Chalton Tennis Coaching
Email: [email protected]
Address: 26 Idrone Park, Tullow Road, Carlow, Ireland, R93Y3K7
If you remain dissatisfied after contacting us, you have the right to lodge a complaint with the Data Protection Commission of Ireland at https://www.dataprotection.ie.
Changes to this privacy policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our websites. We encourage you to review it regularly.